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niinet.net WebMail is a Web-based email service offered by nii communications.  With niinet.net WebMail you can access your niinet.net email from any internet connection using your web browser. niinet.net WebMail is provided as a service for our customers so that they can have access to their email when they are away from their main computers.

The below WebMail FAQ list is provided for your assistance.

WebMail Frequently Asked Questions

What is niinet.net WebMail?

niinet.net WebMail is a Web-based email service offered by nii communications.  With niinet.net WebMail you can access your niinet.net email from any internet connection using a browser.

Some of the features of WebMail are:

  • Attachment support
  • Address book support
  • Customizable Signatures
  • Customizable color settings
  • email Filter support
  • Address Book Import/Export feature
  • Customizable mail folders
  • Save Draft support
  • Spell Checker

Upon first logon to WebMail, you will be asked to configure your account.  If you do not understand a particular configuration option, it is safe to leave the default settings.  The configuration section is very intuitive and user-friendly.  The only setting you may want to modify at this time is the signature.  You will be able to modify your other settings at any time while within the program.   Refer to the “How do I configure WebMail” section.

 

WebMail - Things to remember:

  • This service is made available to our subscribers for use when not at your main computer.
  • .This is a web interface to the mail server, not a client program, so it will not download messages.

    • Messages put in the Trash folder *WILL BE DELETED OFF THE SERVER* when you logout.  This will make the messages UNAVAILABLE in your standard email client program.

     

    How do I access my email account with WebMail?

    Click the WebMail link, or go to http://www.niinet.net/techhelp.html, the link can be found on the right-hand side of the page, in the WebMail section.

    You will need to have your username and password to login.  When you first login to WebMail, you will be asked to configure your account.  If you do not understand a particular configuration option, it is safe to leave the default settings.  The configuration section can be accessed at any time.

     

    How do I configure WebMail?

    Click on the Options button at the top of the main screen, and WebMail will bring you to the User Preferences configuration screen.  Here, you can specify:
    • how many messages per screen you wish to view
    • your default return address
    • the date order (forward or reverse) in which you want your mail to be listed
    • your default signature (a bit of text that is appended to the end of every message you send)

     

    How do I set my return address?

    WebMail allows you to set your return address for any outgoing mail to the address of one of your POP accounts, mail aliases, or even domain addresses.  You can set the return address for each message individually.  You can also set a default return address with the WebMail settings screen.  If you don't set a default return address, the name you logged into the program with will be used.

     

    How do I read mail with WebMail?

    In the Subject column, Click on the message link of the message you want to read.  This will bring you to a separate page with the message displayed, and any attachments are shown as links to allow you to download them.  Click on the Back button to return to the main message screen.

     

    How do I delete mail with WebMail?

    There are two ways you can do this:

    From the main screen

    clickon the check boxes next to the messages you wish to delete, then click on the button labled Delete selected messages.  The page will reload and the messages you have marked for deletion will have been deleted from your mailbox.

    From a message display screen

    clickon the Delete this message link at the top of the message, and your browser will return to the main screen and confirm that the message has been deleted.

     

    How do I send mail with WebMail?

    There are two modes of sending mail:

    To compose a new message

    Clickon the “New” button at the top of the main screen.  This will bring you to a screen where you can enter the information to send out a message.  The To:, CC: (carbon-copy), BCC: (blind carbon-copy), and Subject: fields are all used just as they are in your favorite email program.  Attachments are added with the “Add” button to the right of the Attachment field.  The text of the message goes in the Message Body: area.  The contents of the Signature: are appended to the end of your Message Body.  This is normally blank unless you enter some text in the WebMail configuration screen, afterwhich your default signature will be inserted for you each time you compose a message.

    To reply to a message
    Click on the reply to this message link when you're reading the message you wish to reply to.  This will take you to the compose message screen, and fill in the appropriate recipient in the To: field, place the replied subject in the Subject: field, prefixed by Re: , and fill the message body with the body of the message you're replying to prefixed with >'s.

    When you're ready to send the message, just click on the Send button at the bottom of the compose screen and WebMail will send out the email.  If you wish to cancel the message, just click on the Cancel button and WebMail will take you back to the main screen, without sending your message.

     

    Can I attach files to my email messages?

    Yes.  If your Web browser supports the attachment of documents (Netscape Navigator version 4.0 and higher and Microsoft Internet Explorer version 4.0 and higher).

     

    Is it OK to use WebMail and another email program at the same time?

    That depends on what you mean by the same time.

    If you mean, Can I have WebMail and Outlook open at the same time?, then no, please don't.  It will cause various problems, the most common of which is that your mailboxes will be read-only in one or the other programs.  On a related note, please be sure to log out of your account when you are done using WebMail (use the button marked logout in the menu at the top of the screen).

    If you mean, Can I use WebMail to read my email when I'm at home and, say, Outlook when I'm at work?  Then yes, you can.

     

    Can I access niinet.net WebMail from home?

    Yes.  WebMail can be accessed from any Internet connection using your favorite browser.

     

    How do I change my password for WebMail?

    Select Options for the User Preferences configuration screen and select the Change Password button at the bottom of the screen.  Enter your old password and your new password.

    Please NOTE: This change only affects your niinet.net email account password.  If you have an Internet dial-up account (ISDN included) with niinet.net, your login account password will NOT be changed.

     

    Where are my old incoming mail filters/rules?

    Your incoming mail filters will need to be re-created within WebMail. Login to WebMail, select Filter to access the Edit Mail Filter configuration screen.  Enter the appropriate information you wish to filter, then select Add/Modify to create/modify the mail rule.

     

    I am trying to delete or move messages and I receive the error "The mailbox is read-only; another connection may have the folder open". What does this mean?

    You have not ended your last session properly and therefore your mailbox is temporarily locked. Attempts to delete or move your messages during the lockout will result in the above server error.  The lock will disappear after a timeout period of 45 mins, at which time full functionality will be restored to your mailbox.  You will be able to read, receive, and send messages during the lockout.  Please ensure that you use the 'Logout' link within WebMail when ending your session.

    How can I get my email via another email account?

    niinet.net WebMail does not support an email forwarding feature at this time.

     

    How do I send and receive encrypted email using WebMail?

    By default, WebMail uses SSL to send email via a secure socket layer.  Also, you may encrypt your message using any third-party encryption software.  Please note that niinet.net does not recommend or support any third-party encryption software.

     

    How do I delete an email permanently?

    To delete an email message permanently, in the folder view, simply select the checkbox of the email(s) and click the Quick Delete button.


    I have deleted an email but it remains in the folder. Why?

    You did not use the Quick Delete button to delete the mail.  By using a different delete button, the message is marked for deletion and not actually deleted.  You need to Purge your email.

     

    How do I make sure no one can read my email?

    If you suspect someone has your password, you can change it. If you use the an internet browser as a web client to access your email, you should always close the browser window after logging out of your WebMail because someone could use the browser's back button to view cached pages without having to log into your account.

     

    I'm getting messages telling me my mailbox is full. How do I fix the problem?

    Each user is assigned a disk quota on the server. If your quota is exceeded, you will be notified by the system administrator.  You will need to permanently delete messages to gain back disk space.  You have a 100MB limit.

     

    When people send me mail, it is rejected or bounced because I have exceeded my quota. What should I do?

    Each user is assigned a disk quota on the server. If your quota is exceeded, you will be notified by the system administrator. You will need to permanently delete messages to gain back disk space . You have a 100MB limit.

     

    What happened to my incoming mail if I have exceeded the mail quota?

    The incoming message will be 'bounced' back to the sender with an error message indicating your mailbox quota has been exceeded. You will be able to receive email when you have permanently deleted email to free disk space.

     

    I am receiving alot of SPAM (junk) email. What can I do about it?

    You can setup rules to filter incoming mail from unwanted people or places.

    Select Rules, then click Add. Under the Rule Conditions, choose 'From address' and click Next. In the 'IF From filed enter the email address or @domain you wish to block then click Next. Now select the 'Delete (Purge) Msg' Action, click Next. Finally Click Apply to activate the Rule. Now when this person or place sends you email they are automatically deleted on delivery!

     

    When I view an attached image, How do I return to my WebMail session.

    Some images are inline... meaning they display within the email and do not require you to open them. However some images will be attached. When you right-click on the attachment WebMail will display the image in the current window. At this point you can click the 'Go' menu and select 'Back'. This will return you to your session. Alternatively don't right-click on the attachment but rather left-click and open the attachment in a new window.

     

    After clicking the Send button, I'm presented with the same screen I get when I log out. What happened and was my email sent?

    If you see the logout screen and you did not log out, it means your session timed out. That is, you took longer to compose your message than the predefined time-out period allows. The bad news is that your email is lost; the good news is that you can change the amount of time WebMail waits before timing-out your session. You can change the time-out period in the Preferences.

     

    If I don't delete an email, will it stay on niinet.net WebMail forever?

    Yes. You control what email is saved and what email is deleted from your mailbox.

     

    What is an attachment?

    An attachment is any file that accompanies your email message.  WebMail allows you to send and receive attachments.

     

    Can I send pictures to my friends and family using WebMail?

    You can send pictures or any other file as an attachment. Simply attach the file using your client's attachment feature and click send.

     

    What is SMTP?

    SMTP stands for Simple Mail Transfer Protocol and is a protocol used to transfer messages from server to server.

     

    copyright 1999-2003 nii communications ltd.