nii
comunications' niinet.net
E-Mail
Abuse Policy
Definitions:
- spam:
commercial, unsolicited E-mail
- spammer:
an individual or an organization who sends spam
- constant/abusive
spam: spam from spammers who do not honor
REMOVE requests, whose provider does not honor
abuse reports (or who are their own provider),
and who abuse users with a large number of messages
per day.
- spam
relay: a mail (SMTP) server used to send out
spam only
We
encourage you to use an approach similar to junk
mail as we do. If you do not like the spam, you
can simply delete it. However, if a user or a group
of users is getting constant/abusive spam, per user
request it is up to their E-mail provider to implement
appropriate blockage measures. Furthermore, there
are some cases where such measures are necessary
to protect our system integrity. Therefore, we have
implemented the measures below.
Please
note that our customers or anyone else are prohibited
from using our servers for any mail relaying (spam
or not) purposes. Furthermore, our customers may
not use any other servers for spam in relation to
their site on niinet.net. Note that mailing lists,
where each user has subscribed by his or her free
will, are not considered bulk mailing.
Anti-Spam/Server
Abuse Protection Features:
- no
mail relaying allowed by any remote hosts,
- mail
from certain relays which are used SOLELY for
CONSTANT/ABUSIVE SPAM are rejected,
- mail
from certain users (user@domain)
who are known for CONSTANT/ABUSIVE SPAM is blocked,
- access
from certain spammers (either sending mail to
our servers or using them as relays) is blocked
at the router level for the appropriate IP class(es)
until the spammer’s provider takes appropriate
measures.
How
to request Anti-Spam protection:
We
will block E-mail from constant/abusive spammers.
To request this service, please send us the following:
- the
spam message(s) in its full and ugly form, with
the COMPLETE HEADERS shown, AND
- a
note on how many times a day and for how many
days you have received mail from this spammer,
your efforts to stop it, and their results.
We
will generally only block the user@domain
From: header. Only if it is proven that the responsible
relay is used solely for spamming will that be added
to the list (not to block mail from legitimate users
using it).
If
you require more control over your spam blocking,
we recommend a Spam Filter program. You may configure
it to avoid virtually any/all potential spam, just
make sure to fix its default configuration not to
block out valid mail.
If
you believe you have seen spam sent through our
servers, please let us know at abuse@niinet.net,
in order for us to take appropriate preventative
measures.
Attacks
Accounts
used to carry out attacks (mailbombs, network transport
attacks, newsgroup flooding) will be closed immediately
upon authorization by a designated member of the
staff of nii communications. If compelling evidence
suggests that the security of the account was compromised
and that the attack was not carried out by the holder
of the account then at the discretion of nii communications,
the account may be reinstated with a different username/password.
UBE
(Unsolicited Bulk E-mail)
A
single, substantiated complaint of email broadcasting
will result in the suspension of the account determined
to be responsible for the email.
First
Offense
- The
customer will be contacted and the reasons for
the UBE policy will be explained.
- The
customer will be asked to abide by this policy.
At
the discretion of nii communications, a customer’s
account may be reactivated following the customer
contact and the customer's agreement to abide by
the UBE policy. In the event that a customer does
not agree to abide by the UBE policy, the account
will be permanently closed
Subsequent
Offenses
The
account will be permanently closed
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